
State Farm® Insurance Agent Giovanni Serrano
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Juan Serrano
May 1, 2025
"I was able to get way better coverage, save money, and have more peace of mind! 10/10"
"Thank you for your positive review, Juan. I'm delighted to hear that you found the service excellent and that my knowledge was helpful in getting you better coverage. We're here to continue offering top-tier service and support, so if you have any further questions or need assistance, please don't hesitate to reach out. "
Vanesa Ruiz Chacon
May 1, 2025
"Excelente!!"
"Gracias Vanesa por tu maravilloso comentario! Nos alegra saber que tuviste una experiencia excelente con nosotros. Tu opinión es muy apreciada y nos motiva a seguir esforzándonos por la excelencia!"
M. Juliana Osorio Serrano
May 1, 2025
"I’ve been with State Farm - Giovanni Serrano for several years now, and I’ve always been blown away by their professionalism, transparency, and dedication to customer satisfaction. From handling claims to answering policy questions, their team is prompt, courteous, and genuinely cares about ensuring their clients feel protected and supported. What truly sets them apart is their attention to detail and willingness to go the extra mile. Whether it’s explaining coverage options or resolving issues, they make complex processes seamless and stress-free. I’ve recommended them to friends and family without hesitation, and I’ll continue to do so. Five stars isn’t enough—they deserve ten stars for their outstanding service!”"
"WOW, Thank you so much for your glowing review! As an agent, We are truly honored to have clients like you who recognize our commitment to professionalism and customer satisfaction. It’s wonderful to hear that our team’s dedication to detail and support has made a positive impact on your experience. Your recommendation to friends and family means the world to us, and we’re grateful for your trust. We strive to make every interaction seamless and stress-free, and it’s rewarding to know we’ve achieved that for you."
Harvey Evbodaghe
April 30, 2025
"Great guy, great agent."
"Victor is the BEST! We’re thrilled to hear you think he is a great guy and we are very blessed to have him here at our agency! His dedication and expertise truly shine through! If you need assistance in the future or just want to chat with one of our greats, don’t hesitate to reach out. We appreciate your kind words and look forward to seeing you again soon!"
Lorenzo Garcia
April 30, 2025
"Travis is a nice guy"
"Thanks Lorenzo! We’re delighted to hear you think Travis is a nice guy—he certainly brings a special touch to our team! If you ever need assistance or just want to chat with our favorite nice guy, you know where to find us. We appreciate your support and hope to see you again soon!"
Bree
April 29, 2025
"Travis was nice and helpful."
"Thank you Bree for your lovely 5-star review! We're so glad to hear that Travis made a positive impression with his kindness and helpfulness. He truly embodies our commitment to excellent service! If you ever need assistance again, don’t hesitate to reach out. We look forward to welcoming you back soon!"
Lizzeth Morales
April 29, 2025
"The people here were nice and Travis answered all my questions."
"We’re thrilled to hear that you found our team welcoming and that Travis was able to address all your questions. Providing exceptional service is our top priority, and it’s great to know that we hit the mark! If you have any more inquiries or need assistance in the future, please don’t hesitate to reach out. We look forward to seeing you again soon! Thank you for the shout out! "
DeVondra Kemp
April 29, 2025
"Had a positive experience here. Travis was very helpful."
"Thank you Devondra for your wonderful 5-star review! We’re delighted to hear that you had a positive experience with us and that Travis was able to assist you. His dedication to providing exceptional service is truly commendable. We appreciate your kind words and look forward to welcoming you back soon. If you have any further questions or need assistance, don’t hesitate to reach out!"
Bryana Mitchell
April 29, 2025
"Travis was helpful and answered my questions."
"Thank you Bryana so much for the glowing 5-star review! 🌟 We're thrilled to hear that Travis was able to help you out and answer all your questions. You know, he’s basically our resident superhero—minus the cape, but definitely with a sidekick coffee! ☕ If you ever need more assistance (or a good laugh), you know where to find us. Thanks for choosing us, and we hope to see you again soon! 😄"
WISE Creations
April 26, 2025
"Abby was amazing!!!"
"Thank you for the shout-out about Abby! 🎉 We're so glad to hear you think she's awesome—she definitely brings her A-game every day! If you need anything else or have more compliments to share, feel free to reach out. We love having Abby on our team, and we're thrilled she made such a great impression on you! 🌟"
Jerakeshia Avery
April 21, 2025
"Victor was great, very thorough, called me to make sure my policy got started, low rate, only had to pay first month up front, made the whole getting insurance process easy, will definitely be referring them to people GIVE VICTOR A RAISE his customer service skills are immaculate"
"Thank you for the awesome review! We're over the moon that Victor made your insurance journey smoother than a buttered slide! 🚀 We'll definitely consider your suggestion to give him a raise—he might just have to change his title to "Insurance Wizard" at this rate! If you have any more insurance needs or just want to share a joke, we're here for you! Thanks for spreading the word, and remember: insurance might not be thrilling, but Victor sure knows how to make it feel like a rollercoaster ride! 🎢😄"
Lora Walker
April 17, 2025
"I would recommend everyone to switch over to State Farm and after speaking with Victor he is the reason I switched over. I had been with Allstate for the past 10 years and after speaking with Victor I switched over immediately. Thanks Victor"
"Thank you so much for your amazing 5-star review Lora! Your photo is stunning and so glad to hear that you had a great experience with us. Your support means a lot to our team, and we love seeing our customers happy! If you ever need anything else, feel free to reach out. We look forward to serving you again soon!"
Eva De La Rosa
April 16, 2025
"We had a great experience with Abby at State Farm! She was very helpful, patient, and took the time to answer all of our questions thoroughly. She made the process easy and stress-free. We truly appreciated her professionalism and friendly attitude—thank you, Abby!"
"Thank you Eva so much for your kind words! We're delighted to hear that Abby provided you with such a positive experience. Her dedication to helping our clients is truly commendable, and we’re glad she was able to make the process easy and stress-free for you. We appreciate your feedback and will be sure to pass on your compliments to Abby. If you need any further assistance, please don’t hesitate to reach out. Thank you for choosing State Farm!"
Valencia King
April 15, 2025
"I needed to find insurance last minute and Victor was able to assist me in doing so. It was a very fast and streamlined process that took less than 30 minutes to complete over the phone. I would recommend State Farm to anyone. Victors professionalism and customer service were top notch!"
"Thank you Valencia! We're so glad to hear that Victor was able to assist you quickly and efficiently with your insurance needs. Providing excellent customer service is our priority, and it's great to know that you had a positive experience. We truly appreciate your recommendation and look forward to serving you again in the future! If you need anything else, don’t hesitate to reach out to your good neighbor! "
Juan Lopez
April 14, 2025
"Buena atención y buen servicio al cliente, gracias"
"¡Muchas gracias Juan por tu comentario! Nos alegra saber que recibiste buena atención y un excelente servicio al cliente. Tu apoyo es muy importante para nosotros. ¡Esperamos verte de nuevo pronto! Si tienes alguna sugerencia o comentario, no dudes en compartirlo. ¡Que tengas un excelente día!"
Yesenia Lucio
April 1, 2025
"Great customer service! He was able to help on a Sunday which was great!!!!"
"Yesenia thank you for taking the time to give our team a shout out! We are thrilled to hear that you had a great experience with our customer service, especially on a Sunday! We strive to be available when our clients need us, and it’s wonderful to know that we could assist you. We appreciate your support and look forward to serving you again!"
P Eliz
March 31, 2025
"Victor really took his time explaining each policy to me , he was very patient and still fast and efficient to where I could actually understand. Couldn’t ask for anything better and easier , def recommend!!"
"Thank you P Eliz and welcome to the State Farm family! We’re so glad to hear that Victor took the time to explain each policy in a way that was both clear and efficient. Our goal is to make the process as easy as possible for our clients, and it’s wonderful to know that he succeeded in doing that for you. We truly appreciate your recommendation and look forward to helping you again in the future!"
Bria Johnson
March 29, 2025
"This was my first time getting auto insurance. My experience was very easy victor explained everything and let me ask all the questions I needed. Definitely would recommend anyone to come to him."
"Thank you so much Bria for your wonderful review! We’re delighted to hear that Victor made your first experience with auto insurance easy and informative. It’s important to us that our clients feel comfortable and well-informed, so we’re glad he was able to answer all your questions. We truly appreciate your recommendation and look forward to assisting you again in the future!"
Brittany Hayward
March 25, 2025
"I highly recommend Johann. He helped me get a better price and better service. I can't thank him enough for his time and patience."
"Thank you so much for your kind words Brittany! We're thrilled to hear that Johann was able to provide you with excellent service and a great price. We pride ourselves on our team's dedication and patience, and it’s wonderful to know that it made a difference for you. Your recommendation means a lot to us, and we look forward to serving you again in the future!"
Shirley Mallard
March 24, 2025
"The technician that I talked to this morning was Victor and he was great. He helped me with everything that I needed. He explained everything to me in a way that I could understand and he was Great I’m glad he was there to help me with all I needed to know and understand. Great Help"
"Thank you for your fantastic review! We're so glad to hear that Victor was able to assist you and explain everything clearly. It’s wonderful to know that you felt supported and informed during your interaction. We appreciate your kind words and are always here to help whenever you need us! Victor and the team are always here to serve and take care of your needs so just give us a ring!"
Josephine J
March 21, 2025
"Johann has been such excellent help, as well as get me a better rate! Definitely recommend!! :)"
"Thank you so much Josephine for your wonderful review! We're thrilled to hear that Johann was able to assist you and help you secure a better rate. Your recommendation means a lot to us! If you need any further assistance, don't hesitate to reach out. We appreciate your support!"
Kena McGary
March 18, 2025
"Our experience with this agency was delightful! We worked with Carly to lower our rates, and she provided the best customer service that we have received in years from an insurance company. After establishing the lower cost policy, we even received a personalized, handwritten thank you note. Anyone who uses this State Farm Agent is in for a pleasant experience."
"Thank you so much Kena for your wonderful 5-star review and being a part of our State Farm family! We are thrilled to hear that you had such a delightful experience with Carly and that she was able to help you lower your rates. Providing exceptional customer service is our priority, and it’s gratifying to know that we made a positive impact during your time with us. We strive to create memorable experiences for all our clients, and our card is a small token of our appreciation in choosing us to service you and your family. Your feedback truly encourages us to keep that standard high. "
Monica Villafranco
March 14, 2025
"ABBY is AWESOME! She is very helpful and returns calls and answers any questions brought to her attention. Very pleasant."
"Thank you so much for your review! We’re thrilled to hear that Abby made such a positive impression on you! She truly goes above and beyond to help our clients and make sure all their questions are answered and receive the best service and experience at our agency. Your kind words mean a lot to us!"
Ratish Menon
March 13, 2025
"Thank you Victor for guiding me on my new car insurance...it was quick and good service...."
"Hey Ratish! We're delighted to hear that Victor was able to assist you with your new car insurance and that you found the service to be quick and effective. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. Were always here to help so call us if you need absolutely anything. Enjoy your new car!"
Boots & Jackie Abalos
March 12, 2025
"Victor Martinez was very prompt and courteous, he was professional in dealing with us. It was a smooth quick process to change policy from previous to current. He was actually referred to us by another satisfied client. Thank you so much for your assistance."
"Thank you so much for your wonderful 5-star review! We’re thrilled to hear about your positive experience with Victor Martinez. Providing prompt and professional service is our top priority, and it's great to know that Victor was able to assist you effectively. We truly appreciate referrals from our satisfied clients, as they are the highest compliment we can receive. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Thank you once again for your kind words!"